Crafted with Love, From India

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FAQs

How can I place an order at Marsboy?

To place an order, create an account on our website, browse your favorite items, add them to your cart, and proceed to checkout.

Do you offer free shipping?

Yes, we provide free shipping across India on all orders.

How long will it take to receive my order?

Orders are typically delivered within 5-7 business days, depending on your location.

How long will it take to receive my order?

Orders are typically delivered within 5-7 business days, depending on your location.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking link via email or SMS. Use this link to track your order status.

What if my order is delayed?

If your order is delayed, please contact our customer support team for assistance. We’ll help resolve the issue as quickly as possible.

What is your return policy?

You can return unused items in their original condition with tags attached within 20 days of delivery. Sale items and special discounted items don’t have return option. For more detailed information please check this page: Return and Refund Policy.

Can I exchange a product for a different size?

Yes, we offer an Easy Exchange Policy! You can exchange your product within 7 days for a different size, subject to stock availability.

What payment methods do you accept?

We accept a variety of payment options, including credit/debit cards, net banking and UPI apps.

Can I cancel my order?

Yes, you can cancel your order before it is shipped. Log into your account and click on the Cancel Order option.

Are all your products in stock?

We do our best to keep products in stock, but availability may vary. If an item is out of stock, it will be marked on the product page.

Can I pre-order out-of-stock items?

Currently, we do not offer pre-orders. Please check back later for stock updates.

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