Refund and Returns –

At Marsboy.in, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we offer a straightforward refund or exchange policy within 12 days of delivery.

Conditions for Refunds:

You must initiate the return or exchange within 14 days of receiving your order.
The item must be unused, in its original packaging, and in the same condition as received.
Refunds will be issued to the original payment method used for the purchase.
Shipping charges are non-refundable, except in cases where there was an error on our part.

How to Request a Refund or Exchange:

To start the process:

Contact our Customer Support team at [email address] or [phone number] within the 12-day period.
Provide your order number and details of the issue.
Our team will guide you through the return or exchange process.

Note: Customized or personalized items may only be returned if there is a manufacturing defect or an error on our part.

For any questions or assistance, please reach out to our Customer Support team. We’re here to help!

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